MLU-3.3-SA7Enhance data collection and outreach in Communities of Concern. Identify residents in need of technology assistance, understand barriers to remote work, and improve community access to technology.

Image: City of San Diego

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Official description

Improve and expand data gathering and outreach in Communities of Concern to understand which residents need the most assistance to technology options, what the barriers are to remote work, and improved community's ability to access technology

(Full action name in the CAP)

Communities of Concern (CoCs) experience stark disparities in access to robust, affordable broadband. While 53,000 households in the City of San Diego lack home internet (ACS 2014- 2018), in low-income areas or CoCs hardest hit by the pandemic such as the San Diego Promise Zone, over 28% of households report having no broadband internet access whatsoever. Many of these neighborhoods experience digital redlining, described by the National Digital Inclusion Alliance as “discrimination by internet service providers in the deployment, maintenance, or upgrade of infrastructure or delivery of services.” Importantly, the CEI factors in broadband access data as a key indicator.